RateNow How
Getting customer feedback through RateNow is simple.
Step 1: Your customers are invited to participate in a short SMS text survey on their cell phones.
Learn More
- There's a variety of Call-to-Action methods you can use to invite customers to participate in your text survey: business cards, signage, receipts, bills or invoices, table tents, and so forth. Whichever method you choose, RateNow will provide the materials to make it happen. You pick the method, and we do the rest.
- Most often, you'll offer customers an incentive to take the survey. RateNow encourages using these incentives to stimulate participation and to drive future business - for example, 10% off the customer's next visit within two weeks. The incentives can be anything from drawings to discounts to free products or services. You determine the incentive that will work best for your business.
Step 2: Customers opt-in and participate in your survey.
Learn More
- When you create your survey, your company is automatically assigned its own 10-digit local telephone number for customers to use for the survey. This number is printed on whatever Call-to-Action method you use, and that’s the number customers use to opt-in to participate in the survey. Clients with multiple locations are assigned a number for each location.
- As soon as your customer opts-in, the RateNow automated system sends an introductory text to the customer with the instructions and information you entered as Intro Text when you created the survey.
- Immediately after receiving the introductory text, your customer receives another text with the first question you created in your survey.
- As soon as your customer responds to the first question, the second question is sent. This text conversation continues until the response to the last question is received from your customer.
- Immediately after the last question response is received, RateNow sends your customer a final text, which is the message you entered in the Final Text and Incentive field when you created the survey. This final text typically includes a thank you for participation, a confirmation of the incentive offer, and any instructions your customer needs to redeem the incentive.
- Please note that no customer data is stored in the system when customers opt-in to participate in your text survey, so their information is protected and can’t be used for further contact or marketing purposes.
Step 3: Customer responses to your survey are uploaded immediately to the RateNow website.
Learn More
- Results are instantly updated on the RateNow website whenever one of your customers finishes the text survey. That means you have immediate access to the real-time data from the moment the survey is completed.
- Since feedback from your customers is uploaded to the RateNow website at the very moment they complete your text survey, all you need is a connection to the internet to access real-time results anytime day or night.
Step 4: You access the real-time feedback from your customers anytime, anywhere.
Learn More
- You use your unique login at RateNow.net to access the real-time feedback from your customers anytime you want to since it’s always available on the RateNow website.
- RateNow reporting has a simple format that gives you control over the way you view the results of your survey. View results in a variety of ways, including by customer type, by demographic, by time period, and by location.
Step 5: With RateNow's Alert Me! feature, your staff is alerted to customer concerns or issues in realtime for immediate action.
Learn More
- Alert Me! is the most proactive, immediate way to respond to customer concerns.
- You ask customers to consent to being contacted for immediate follow-up. If the customer agrees, they enter their name and phone number, and this information is texted to any phone number you provide. You receive a text with their name and phone number within 30 seconds, and you respond as soon as possible.
- You can set the parameters for each question to generate alerts for specific customer responses to individual questions, or for all customers who participate.
- Alerts are always based on customer consent and providing their name and phone number for follow-up.
Step 6: You use your results to achieve increased business success on an ongoing basis.
Learn More
- The RateNow system gives you a clear, steady stream of information that you can use right now. Whether you ask questions about the customers' experience, the reason for their visit, their awareness of your advertising, or anything else you'd like to know, RateNow will give you feedback to immediately apply to increase the success of your business.
- One of the great benefits of RateNow is your ability to update your questions as frequently as you'd like, which means that you are in constant control of the feedback you can get from customers. Change your questions whenever there’s something new you'd like to know from them.
- Because you have the ability to keep your questions up-to-date and relevant, the feedback you receive is never stale or outdated either. With the rich benefit of ongoing current feedback, you have the ability to always respond to customers in a timely, effective way, which means increased business success for you.
For more detailed information, see our FAQs.
Get in Touch
For all of your questions, comments, or issues, we encourage you to get in touch with your RateNow Rep. However, if you don’t yet have a RateNow Rep, or don’t know how to get in touch with one, contact us anytime using the link below:
Contact Us